Belgium

REQUIREMENTS

Education & Experience

• Bachelor’s degree in computer science, Information Technology, Business, Digital Marketing or a related area of study (Master’s degree preferred) or equivalent through experience
• Minimum 5 years of experience in a communication and fundraising digital support or solutions management role, including team leadership and management experience
• Strong experience in website user experience and functionalities optimization
• Experience with project management tools (e.g., Jira, Trello, Asana) and methodologies (Agile/Scrum preferred)
• Experience in capacity management

Competencies

• Strong analytical abilities with experience in managing data analysis and reporting
• Familiarity with CRM and hubs systems and practices (Salesforce, HubSpot, or similar platforms)
• Excellent problem-solving skills, with the ability to troubleshoot technical issues and propose effective solutions
• Effective communicator with the ability to work across diverse teams and present complex ideas clearly
• Leadership and mentoring skills, with the ability to develop team capabilities and encourage professional growth
• Understanding of digital marketing and customer journey strategies
• Strong interest and motivation to work within a humanitarian organization, and more particularly with MSF

Languages

• Proficient level in English and French, both spoken and written, is mandatory
• Good knowledge of Dutch is an asset

CONTEXT

The communication and fundraising MSF Belgium department is organized in 5 different teams: Information and Media, Engagement and Acquisition, Face to face Acquisition, Supporter Loyalty and Strategic Partnerships. To achieve the objectives, those teams develop strategies translated into actions that need to be supported by strong and future proof tools and solutions.

That’s why we are creating a new Communication and Fundraising Support and Solutions Team which will be responsible for the product ownership of the CRM, the Donors Hub, the Website, the digital payment platforms (and other smaller products and solutions) as well as for the Data Analysis. 

As the Communication and Fundraising Support and Solutions Manager, you supervise a team of three newly hired members, translating the business needs of five other department teams into innovative solutions. You will ensure these solutions are developed by your team or other internal and external technical experts. Your role will focus on optimizing the website user experience and functionalities, ensuring the delivery of high-quality support, solutions, and continuous improvement in systems and processes. Additionally, you will develop roadmaps for communication and fundraising systems, lead projects, and coordinate cross-functional collaborations to meet business objectives.

 

MAIN RESPONSIBILITIES

Capacity management / ticketing system process:

• Hire, lead, manage, and mentor a team consisting of a Data Analyst, CRM Product Owner and a Donors hub Product Owner
• Set clear goals, provide guidance, and offer constructive feedback to ensure high performance and professional development of each team member
• Foster a collaborative, solution-driven environment that promotes teamwork and accountability
• Manage/ optimize the priorities, capacities and resources across the different work streams
• Conduct regular performance reviews and support team members with training, growth opportunities, and problem-solving

Support & Solutions Management:

• Oversee the team’s support functions, ensuring timely and accurate resolution of technical issues and requests from clients or internal stakeholders
• Develop and maintain robust support processes and escalation procedures to enhance operational efficiency
• Analyze data and feedback to identify recurring issues and develop solutions to prevent future occurrences
• Provide proactive solutions to address business challenges and continuously improve support workflows
• Propose innovative solutions

Website Product owner:

• Design the front-end functionalities of our website and, with the help of the technical responsible in the ICT department and of the external development agency, develop and maintain this website
• Respond to specific needs for new designs, improved user experience or more advanced front-end functionality
• Set up and manage site performance monitoring tools, including Google Analytics and GTM, to track key performance indicators (KPIs) and provide reports on site performance
• Work closely with our backend agency and our internal technical expert to ensure smooth integration of Drupal CMS updates
• Create and manage the donation pages (E-commerce) for the fundraising part managed via the payment platform

Collaboration and Stakeholder Management:

• Work closely with cross-functional teams, including IT, to ensure smooth execution of projects and alignment of goals
• Communicate effectively with key stakeholders, both internally and externally, to ensure the team is providing the right solutions and driving communication and fundraising success
• Prioritize and manage multiple projects, balancing short-term support issues with long-term solution development

Reporting and Continuous Improvement:

• Develop and present regular reports to management on team performance, project progress, and any issues or challenges faced
• Analyze team performance metrics and identify areas for improvement, implementing changes as necessary.
• Leverage feedback and data to enhance overall service delivery and solution efficiency

CONDITIONS

• Expected starting date: As soon as possible
• Location: Brussels (Belgium)
• Contract type: Open-ended contract – Full-time – Up to 50% homeworking per week
• Salary according to MSF-OCB HQ salary grid
• Meal Vouchers - Hospital Insurance (DKV) – Pension Plan – 100% reimbursement for public transportation costs
• Adhere to the MSF principles and to our managerial values: Respect, Transparency, Integrity, Accountability, Trust and Empowerment
• Adhere to the MSF Behavioral Commitments

Deadline for applications: 13th of February 2025

How to apply?

➢ Submit your application via the 'Apply here' button on the vacancy page

➢ You will be directed to the online application form for this position

➢ It should take 5-10 minutes to complete. Thank you in advance for having your CV and motivation letter in English or French ready to upload

 

Only shortlisted candidates will be contacted.

MSF values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation.

The protection of your personal data is important to MSF. By submitting your application, you consent to MSF using your personal data. For more information, consult our privacy notice to job applicants.

Your profile:

• At least 5 years professional experience in operational database management (Salesforce experience or certifications represent a strong plus).
• Hands-on knowledge and/or experience in working with SQL, Python and databases.
• Knowledge of statistical methods.
• You feel confident in analyzing large amounts of data and handling complicated datasheets.
• You like to work with numbers, and administrative tasks don’t deter you.
• You are interested in and willing to learn more about Business Intelligence.
• You are well organized, and work meticulously.
• You are capable of working under pressure and you can work on several projects at the same time.
• You are motivated by the Greenpeace values and objectives.
• You are proficient in English, and in Dutch or in French.

 

GREENPEACE BELGIUM

is hiring a

part-time Database Officer (20 – 23 hrs per week)

Greenpeace is a movement of people who are passionate about defending the natural world from destruction. Our vision is a greener, safer and more equitable planet, one that can sustain life for generations to come.

What if you could use your technical power to support a good cause? What if you could help millions to make a more just and sustainable future? Then this is the right challenge for you, you Database wizard.

Your tasks:

• Bear responsibility for the operational and technical aspects of our donor database.
• Act as internal and external contact person concerning the operational work related to our database.
• Prepare and follow-up our direct marketing initiatives.
• Bear responsibility for marketing and quality management of our database.
• Work closely together with our engagement and fundraising teams.
• Provide assistance to the Database Unit Head & Manager in engagement projects.
• Work on Business Intelligence.
• Work with the International team to propose, conceptualize and test new features.

Our offer:

• A part-time permanent contract : 20 - 23 h/week;
• A dynamic, pleasant working environment;
• Funky benefits (meal vouchers, end of year prime, hospitalisation insurance and extra holidays);

A challenging, literally never-boring job.

How to apply:

 

You need to apply before the 19th of February 2025.

You can apply via our Recruitee platform:

https://greenpeacebelgium.recruitee.com/l/fr/o/database-officer

To minimise biases and maximise inclusion during our recruitment process, we've decided NOT to ask for a motivation letter.
This means that, for the first selection, we will only review your answers to a number of questions we're asking on the Recruitee platform.
We advise you to answer them with all details needed for us to comprehend your experiences and skills.

REQUIREMENTS  

Education & Experience 

• Bachelor’s or Master’s degree in human resources, business administration, finance, or a related area of study 

• Minimum 3 years’ experience in an HR technical and/or specialist function related to Compensation & Benefits 

• MSF or International NGO experience is a strong asset 

 

Competencies 

• Ability to formulate innovative administrative solutions and fast-track adoption 

• Proficient in articulating complex messages to various audiences, influencing others to embrace a common vision or goal 

• In-depth knowledge of MSF Operational Center Brussels (OCB) HR processes and tools is a strong asset  

• Collaborative team player with a deep understanding of organizational challenges and change processes 

• Strong interest and motivation to work in a humanitarian organization, and more particularly with MSF 

 

Languages 

• Proficient level in English and French, both spoken and written, mandatory 

 

CONDITIONS 

• Expected starting date: March 2025 

• Location: Homebased within maximum 2 to 3 hours difference from the Brussels time zone 

• Contract type: Fixed-term contract – Full-time  

• Contract duration: 10 months 

• Salary according to MSF-OCB HQ salary grid 

• The contractual terms, conditions, and salary will be established according to the official residence of the selected candidates and in respect of MSF standard function and salary grids 

• Adhere to the MSF principles and to our managerial values: Respect, Transparency, Integrity, Accountability, Trust, and Empowerment 

• Adhere to the MSF Behavioral Commitments 

 

Deadline for applications: 9th of February 2025 

 

How to apply? 

➢ Submit your application via the 'Apply here' button on the vacancy page

➢ You will be directed to the online application form for this position   

➢ It should take 5-10 minutes to complete. Thank you in advance for having your CV and motivation letter in English or French ready to upload (preferably in PDF format)  

 

Only shortlisted candidates will be contacted. 

 

MSF values diversity and is committed to create an inclusive working environment. We welcome applications from all qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation. 

The protection of your personal data is important to MSF. By submitting your application, you consent to MSF using your personal data. For more information, consult our privacy notice to job applicants. 

CONTEXT 

MSF Belgium (Operational Center of Brussels - OCB) employs over 10,350 staff, with over 90% working in countries of operations across 37 countries. Of the 500 staff performing headquarters functions, 110 are part of the HR department. This HR department staff is primarily based in Brussels, Kinshasa, and Abidjan. 

Our Human Resources department is divided into 4 complementary hubs: the Operational HR Hub (recruitment and staffing issue in our countries of operations), the People Development Hub (staff development, Learning and Development (L&D) solutions, deployment and innovation), the People Deployment Hub (administration, international mobility, staff health and rewards) and the HR Information System Hub (IT systems development and data analysis).  

Within the People Deployment hub, compensation and benefits include Function classification; Living Wage calculation; Salary grid; Social coverage; Health care coverage; Other benefits and provisions (working hours, paid leaves, parental leave…). 

As the Compensation & Benefits officer, you lead the design, implementation, and management of MSF OCB's Reward System, ensuring it aligns with organizational objectives and needs. This includes all employee statuses, such as national (HQ, delocalized staff, and national staff in the field) and international. You will play a pivotal role in constructing and maintaining an equitable and fair system, balancing cost-effectiveness, talent attraction and retention, and MSF's associative culture. 

As OCB follows the international common frame of the MSF movement, the remuneration system needs to be defined in an operational perspective but also in the objective of alignment between all MSF sections.  

 

MAIN RESPONSABILITIES  

1. Compensation & Benefits Strategy 

• Design and oversee remuneration and benefits systems coherently across OCB and MSF sections 

• Continuously monitor policy implementation, propose changes, and use data analysis for insights 

• Provide proactive information, training, and support to stakeholders 

• Evaluate positions across Field, Hubs, and HQ using data-driven methods 

 

2. Targeted Support and Expert Guidance 

• Educate and brief Human Resources Coordinators (HRCOs) on the MSF common HR & rewards framework 

• Implement the HR common frame using a data-driven approach, guiding HR Advisors and HRCO 

• Gather feedback for data-informed policy enhancements and new developments 

• Develop and deliver training/workshops for internal users 

• Participate in institutional training and relevant events 

 

3. Intersectional Representation 

• Represent OCB in various International HR Platforms and working groups, maintaining, and advancing Rewards Frameworks 

• Attend relevant intersectional meetings, advocating on behalf of OCB's unique needs and requests 

• Actively participate in working groups on intersectional policies and topics 

• Leverage data to create tools and policies aligned with IDRH mandates 

 

4. Proactive Change Management 

• Identify risks and opportunities that will come from implementing a HR change 

• Consider the social, legal, and financial implications before making a recommendation 

• Communicate changes effectively and coherently 

Formation :

• Graduat ou Master en science économique ou de gestion, diplôme d'école de commerce,
• Minimum 3 ans d'expérience dans une fonction similaire dans une structure associative
• Une expérience de terrain est souhaitable

Compétences Techniques:

• Très bonnes connaissance des exigences des bailleurs de fonds publics et des procédures de rapports financiers
• Possibilité de se déplacer à différents moments à l’international ou sur les projets en Belgique
• Parfaite maîtrise du pack Office. Maîtrise d’Excel indispensable.
• Maitriser les règles et normes comptables
• Esprit analytique et grande rigueur dans le traitement des informations.
• Résistance au stress et respect des délais.
• Bonne organisation personnelle.
• Connaissance de Winbooks, Saga, Isabel
• Rédiger et mettre en forme des notes, documents et/ou rapports, relatifs à son domaine
• Maîtrise parfaite du français et bonne connaissance de l’anglais

 

QUI SOMMES NOUS ?

Médecins du Monde Belgique (MdM-BE) est une ONG internationale de développement médical faisant partie d'un réseau international. Nous fournissons une assistance médicale aux groupes vulnérables, en Belgique et dans le reste du monde. Nous voulons une couverture universelle de santé où chaque personne a accès aux soins, sans obstacles (financiers, culturels, géographiques, etc.).
Nos projets se destinent à toutes les personnes qui n'ont pas ou plus d'accès aux soins de santé. En particulier, ils se structurent en cinq axes : les personnes en marge de la société ; les enfants en situation de vulnérabilité ; les femmes ; les personnes migrantes ou déplacées et les victimes de crises ou de conflits.
Pour mener à bien notre mission, nous nous basons sur trois piliers :

• Soigner : donner un réel accès aux soins aux populations.
• Changer : plus qu'aider, nous voulons changer les choses à long terme.
• Témoigner : nous ne restons pas silencieux. Grâce à notre expérience et notre présence sur le terrain, nous interpellons les pouvoirs (locaux, régionaux et (inter)nationaux) avec des faits, des chiffres et des réalités.

Nos projets suivent une série de valeurs communes à toute notre organisation : Justice sociale, Empowerment, Indépendance, Engagement, Equilibre.

L’ESSENTIEL

Au sein de la Direction des Services Généraux et du service Finance, vous assurez la mise en œuvre des processus et outils financiers dans les projets afin de contribuer à la réalisation d’une bonne gestion financière au sein de l’organisation.

ROLES ET RESPONSABILITES

En tant que Spécialiste financier : vous orientez, conseillez les collaborateurs des programmes dans les domaines spécifiques financiers. Vous appuyez la mise en œuvre des processus et outils financiers dans les projets menés afin de contribuer à la réalisation d’une bonne et saine gestion financière au sein de l’organisation.

Exemples de tâches :

• Superviser les coordinateurs/trices programmes dans l’élaboration des budgets annuels, des propositions et rapports financiers aux bailleurs de fonds, dans l’utilisation et la mise en œuvre des procédures et des outils dans le respect des exigences en matière de contrôle interne.
• Produire les rapports financiers intermédiaires et finaux dans le respect des exigences des bailleurs de fonds.
• Réaliser une analyse régulière les données financières des programmes (suivis budgétaires…) et jouer le rôle d’alerte auprès des responsables pour limiter les risques financiers.
• Veiller au respect et à l’harmonisation du cadre budgétaire interne (i.e : budgets par programme) vérifier l’éligibilité et contrôler les imputations analytiques des dépenses.
• Mettre à jour le fichier « base de données bailleurs » ainsi que le plan de trésorerie liés aux contrats bailleur.
• Archiver et classer tous les dossiers relatifs aux subsides (contrats, lettres de créance, courrier, rapport financiers, MOU, etc.).
• Préparer et assurer le suivi des audits bailleurs.

En tant que Membre de l’équipe de coordination des projets : vous participez activement aux réunions afin de garantir le partage d’information pertinente comme aide aux décisions opérationnelles :

Exemples de tâches :

• Fournir des avis dans les matières financières pour le bon déroulement des opérations.
• Assurer la bonne communication et l’appropriation des budgets et couvertures financières par l’ensemble des équipes.
• Evaluer les outils/méthodes/processus en cours et leur application, le cas échéant formuler des recommandations.
• Participer à l’élaboration et la réflexion du plan stratégique et des plans d’actions annuels des opérations.

En tant que Collaborateur du service Finance, vous analysez, communiquez et apportez les améliorations aux procédures, modèles, méthodes et outils existants

Exemples de tâches :

• Collaborer à l'alimentation et mise à jour des tableaux de bord, guides et manuels du service.
• Contribuer à l’organisation des back-up.
• Élaborer et mettre à jour les guides et manuels.
• Participer à l’évaluation et l’élaboration des plans d’actions annuels du service finance.
• Participer activement aux réunions internes.
• Superviser les stagiaires dans la réalisation de certaines tâches.

NOUS OFFRONS

• Une fonction à impact, enrichissante et essentielle au cœur des projets de Médecins du Monde Belgique, une institution qui se repense et fait face à de nombreux défis sur le court et le long terme
• L'appartenance à une communauté motivée de salariés et de bénévoles, dont chaque action au quotidien est tournée vers la réalisation du mandat de MdM BE.
• Un contrat de durée indéterminée, à temps plein (100% - 5 jours semaines - 39h)
• Un salaire brut de 3.415,02 € pour 3 années d’expérience ; un salaire brut de 3.481,33 € pour 5 années d’expérience ; un salaire brut de 3.647,11 € pour 10 années d’expérience. Expérience pertinente reconnue.
• Tickets restaurants (8€ dont 1,09€ par employé et 6,91€ par employeur) – Assurance hospitalisation - Remboursement à 100 % des frais de transport en commun.
• Possibilité télétravail : jusqu’à 2 jours/sem, avec une prime de 14€/jour pour tout le mois pour les employés à Bruxelles ou à 100% pour les employés à domicile
• Congés: 20 jours légaux + 6 jours RTT + 4 jours extra légaux entre Noël et Nouvel an.
• Localisation : Bruxelles ou mission (Sahel/RDC)
• Prise de poste : 17/02/2025 

En cas de prise de poste dans l'une de nos missions, les conditions salariales proposées ci-dessus seront revues et adpatées aux conditions salariales de chaque pays. 

INTERESSE-E ?

Merci d’adresser votre candidature au plus tôt en utilisant le formulaire de recrutement approprié.

MdM-BE se réserve la possibilité de finaliser un recrutement avant la date de clôture de réception des candidatures. Nous répondons à tous/tes les candidat-e-s. MdM-Be ne demande aucune participation financière dans le cadre de la procédure de recrutement.

Médecins du Monde s’engage pour les personnes en situation de handicap et lutte contre toutes les discriminations. Nous vous informons que les données vous concernant sont informatisées, elles seront traitées de façon confidentielle. Dans le cadre de la présente candidature, vos données sont conservées pour une durée de 6 mois. Seules les personnes habilitées par notre Charte de confidentialité Générale pourront accéder à vos données à des fins strictement internes.