REQUIREMENTS

Education

• Academic degree in Information and Communication Sciences & Technologies or in Records Management or related field
• Proven knowledge in IKM including data protection policies, digitization, database management, record management

Experience

• Minimum 3 years of experience in information management is a must
• Experience with MSF is an asset
• Relevant experience in project and change management with an inclusive and collaborative approach

Competencies

• Initiative and innovation
• Good communication, interpersonal skills, and writing skills in both French and English
• Good understanding of ICT, online tools and social media
• Excellent problem solving and analytical skills
• Organized and methodical.
• Autonomous
• Service-oriented

Médecins Sans Frontières (MSF) is an international humanitarian aid organization that provides assistance in more than 60 countries to populations in distress, to victims of natural or manmade disasters and to victims of armed conflicts, without discrimination and irrespective of origin, religion, creed or political affiliation.

Raison d’être

Information & Knowledge Management (IKM) has been integrated in the OCB 2020-2023 Strategic Orientations as a key axis to work on. As a result of a consultative process, an OCB IKM strategy has been validated at the General Director level in October 2021 to reflect the IKM priorities (gathered from a consultative process), through a roadmap.

Because of its key role in undertaking a strong Information and Knowledge Management culture, the Human Resources Department has included IKM initiatives and projects as part of their strategic goals in order to improve related practices, as much as to build greater transversality.

The projects and initiatives in the HR department belonging to the information and knowledge management sphere are several, such as: Knowledge base, Record management, Taxonomy, Community of practice, Editing, Induction/onboarding and Learning, and the new intranet. Moreover, all these projects are linked or collaborate with other departments and initiatives inside MSF (Learning & Development, ICT, OCB Intranet, Data and record management, etc.).

In parallel, OCB had recently validated a Record Management, Retention and Disposition Policy to address storage and maintenance, use, archiving and final disposition of records in the custody of MSF OCB.

Mission

The mission of the HR Information & Knowledge Management Officer is therefore to safeguard and boost the implementation of both the OCB IKM strategy and the Record Management Policy, as well as to implement the activities linked to IKM that are part of the HR strategic objectives for 2020-2023.

Nature of function

The HR Information & Knowledge Management Officer will:

• Act as project manager to implement the HR IKM initiatives
  • Manage autonomously and in collaboration with key stockholders, specific IKM projects as defined in the HR strategic objectives.
  • Analyze needs and requirements, plan, execute and monitor projects respecting the HR Project management process
  • Supports HR headquarters’ projects involving IKM that are being managed by other staff
• Review and develop OCB HR policies and guidelines on Info, records and knowledge management.
• Lead the strategy for implementing policies and guidelines related to information, records, retention and disposition management at HQ-level and, in a second moment, to link with the Operations IKM to see how this can be implemented at field level and with the OCB Partner Sections
• Act as subject matter expert to get a more efficient use and dissemination of the information across the whole HR Department (field- and HQ teams):
  • Focal point on HR IKM systems, tools and initiatives at Field and HQ level.
  • Provide her/his expertise to decision makers and key stakeholders, including various working groups such as the OCB IKM.
  • Support a cultural change towards IKM awareness in close collaboration with other IKM colleagues Ensure that HR Information and records are well located, rapidly and fully accessible, and available for future audit, discovery and capitalization
  • Ensure that only information and records that are necessary are retained, and not longer than required by reviewing and aligning retention schedules
  • Define special protective measures to be put in place regarding vital and sensitive information
  • HR projects portfolio follow-up: overview of the HR projects portfolio and regular reporting to the HR Committee.
  • Ensure the Knowledge Management pillar to promote a horizontal and capitalization culture is being boosted as per priority.
  • Guaranty a sustainable system to support/train any user of the HR IKM initiatives/tools is put in place.

The HR Information and Knowledge Management Officer is a member of the OCB IKM Steering Committee, and the GDPR circle and has collaborative interaction with the Learning & Development Unit, the ICT department, and of course the HQ- and field users at HR department.

S/he is under the management of the People Development Hub Coordinator.

RESPONSIBILITIES

1. Managing IKM projects within the HR department

Manage autonomously and in collaboration with key stakeholders, specific IKM projects, mainly:

• Briefing-Debriefing content and processes with the support of the Support Management OPS
• Promote actively the HR Community of practice (CoP) and champion field-driven initiatives.
  • As Community Manager
    1. is a member of the transversal Working Group on Communities of Practice.
    2. communicates about the goal of the community, keeps people on-board, creates a dynamic atmosphere, and motivates members.
    3. regularly checks for improvements by listening to the end-users
    4. analyzes statistics concerning the use and health of the platform
    5. gathers within a working group to share good practices as well as the future evolutions
    6. Is ambassador of Sherlog within the HR department
    7. connects with the HR Learning Officer to ensure the HR CoP is linked to the learning offer (i.e social learning in 70-20-10).
• Other IKM projects that may come up
• For projects not managed directly by the IKM Officer, support to the project manager and guaranteeing the coherence and approach in terms of IKM

2. Integration/rationalization of already existing HR IKM initiatives in New Intranet

With the idea to provide a single access point to the several platforms, tools, sites and spaces relevant for the HR, s/he should:

• Ensure the HR Knowledge base, OOPS, HRnet/WeDoo, EoM, Tembo and other sites/tools are being integrated as much as possible in the new intranet
• Ensure the link between the HR knowledge base on Sherlog and the Me&MSF on SharePoint/New intranet
• Onboarding of HR staff on new intranet and other HR IKM initiatives

3. Restructuring of Information Management for the HR department in HQ and active support for OCB

S/he acts as Program Manager to conceive, develop, initiate, communicate and train relevant stakeholders on the restructuration of the Information Management for the HR department in HQ. Main tasks include:

• Definition of the implementation, monitoring and maintenance roles and responsibilities (including of her/his role)
• Definition of standards and processes (workspace/intranet templates and layouts, standard libraries, folder structures for local drives, taxonomies, metadata and content-types, document inventories, retention tables, access permissions, naming conventions etc.)
• Definition of the cleaning, archiving and migration processes from the current I:\ drive to the new system
• Definition of the maintenance and monitoring procedures
• Creation of HR teams or other space where HR (not only for field) can interact
• Definition of the communication plan with main stakeholders as well as a learning plan  
• Integration of these aspects into the Induction and Onboarding of HR staff

4. Boost Knowledge Management by promoting a horizontal and capitalization culture

• Grow the capitalization culture by encouraging and providing means (time and methodologies) for teams to take the time to reflect on their action to extract lessons learned and feed institutional memory. Champion these exercises
• Support the HR Committee in the overview of the main initiatives/projects of the department, and promote transversely and sharing of information on these projects within the department and even beyond as needed
• Contribute to the development of a strategy around internal communication
• Adapt knowledge sharing spaces (global, regional, national)
• Diversify formats of explicit knowledge
• Participation to the Contact Editorial Committee

5. OTHERS

• Support in the organization of HR events such as the HR Bilan and Objectives or HR days
• Active participation to IKM Steering Committee and other Steering Committees as needed
• Active participation to HR and team meetings
• Liaise with other key stakeholders such as ICT, LnD, Tembo etc…

CONDITIONS

• Expected starting date: As soon as possible
• Contract type: CDI, full-time (100%)
• Location: based in Brussels (Ixelles)
• Salary according to MSF-OCB HQ grid – Hospital Insurance (DKV) – Pension Plan – 100% reimbursement for public transportation costs
• Adhere to the MSF principles and to our managerial values: Respect, Transparency, Integrity, Accountability, Trust and Empowerment
• Adhere to the MSF Behavioral Commitments

Deadline for applications: 10/02/2022

How to apply?

Please, send your CV and cover letter to Recruit-HQ-HR@brussels.msf.org until 10/02/2022 and mention “HR IKM Officer” in the subject of your email.

Only shortlisted candidates will be contacted.

MSF values diversity and is committed to create an inclusive working environment. We welcome applications from all qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation.

The protection of your personal data is important to MSF. By submitting your application, you consent to MSF using your personal data. For more information, consult our privacy notice to job applicants.

• Vous avez au moins 5 ans d'expérience dans un poste similaire ou comparable, de préférence dans le domaine de la collecte de fonds, de la gestion de la relation client, de la gestion de réseau, de la communication marketing, de la banque privée, de la RSE, des ventes aux entreprises, ....
• Vous montrez une affinité claire avec l'organisation et ses projets et, vous vous reconnaissez dans la mission, la vision et les valeurs de Médecins Sans Vacances.
• Vous êtes orienté(e) vers le client et avez un bon contact avec les gens.
• Vous êtes orienté vers les résultats et avez l'œil pour les chiffres.
• Vous êtes pragmatique, vous avez un talent d'organisation pour planifier, mettre en œuvre, suivre et évaluer les projets.
• Vous avez de solides compétences en matière de communication et de présentation.
• Vous êtes bilingue néerlandais-français et avez une bonne connaissance de l'anglais.
• Vous êtes un bon utilisateur de MS Office, des plateformes marcom courantes, des outils en ligne et d'Excel.

Notre offre :

• Contrat à plein temps à durée indéterminée ; 
• Emploi à Malines, facilement accessible par les transports publics ;
• Des horaires flexibles et un travail régulier à domicile sont possibles ;
• Une organisation avec une mission merveilleuse dans un cadre international fascinant ;
• Une équipe de collègues et de volontaires enthousiastes ;
• Beaucoup d'espace pour le développement et la formation ;
• Un salaire conforme au marché (CP 329.01).

Intéressé.e et enthousiaste ?

Envoyez votre lettre de motivation et votre curriculum vitae avec vos références par e-mail à vacatures@azv.be à l’attention de Christophe Loubry, avec le titre "Candidature au poste de coordinateur.ice des partenariats", au plus tard le 18 février 2022.

Médecins Sans Vacances mène une politique d'égalité des chances.  Les qualités des personnes sont déterminantes

Médecins Sans Vacances est une ONG reconnue et forme un réseau dynamique d'experts médicaux, paramédicaux et techniques de Belgique et d'Afrique, entourés d'une équipe professionnelle. Depuis 40 ans, nos professionnels de la santé se consacrent à des soins accessibles et de qualité. Parce que c’est un droit pour tout le monde.

Grâce aux échanges entre collègues et à la formation professionnelle continue notamment, nous soutenons une quarantaine d'hôpitaux en Afrique subsaharienne. Pour qu'ils puissent à leur tour fournir des soins durables et axés sur le patient.

C'est ainsi que nous faisons évoluer les hôpitaux. C'est ainsi que le personnel de santé peut se développer. C'est ainsi que les patients reçoivent les meilleurs soins.

L'équipe de Médecins Sans Vacances est chargée de mobiliser le réseau, d'orienter et de superviser les échanges entre nos volontaires de terrain et les experts locaux africains et, de développer des hôpitaux de références. Médecins Sans Vacances, c'est une quarantaine de collègues et volontaires de bureau à Malines et une dizaine de collègues dans nos bureaux en Afrique.

Ensemble, nous voulons faire la différence et avoir un impact.

 

Votre description de fonction:

Pour notre équipe de communication et de collecte de fonds, nous recherchons un.e coordinateur.ice des partenariats (à temps plein) énergique et polyvalent.e, doté.e d'un grand talent pour la communication positive, d'un cœur pour les bonnes causes et d'une plume fluide; un.e réseauteur.e crédible avec du flair et un.e interlocuteur.ice plein.e de tact avec de la substance; avec un sentiment et un intérêt pour un environnement de travail multiculturel et international.

Vous diversifiez vos activités en vous concentrant sur la gestion et le développement des partenariats avec des entreprises et des fondations ainsi que sur les dons des grands donateurs. Vous élaborerez et suivrez méticuleusement toutes les actions, événements et campagnes afin d'accroître l'efficacité, le retour sur investissement et la durabilité de notre opération. 

Grâce à vous, les objectifs financiers sont atteints sur la base de notre vision, de notre mission et de nos valeurs fondamentales. Sous la direction du manager de la communication et de la collecte de fonds, vous travaillez de manière très indépendante, mais en même temps en étroite collaboration avec vos collègues et un certain nombre de volontaires du bureau expérimentés.

Vous travaillerez également sur des projets de communication, qui s'inscrivent dans le prolongement de vos activités de coordinateur de partenariats ou qui s'y intègrent.

• A Master’s Degree (academic or professional) in a relevant health-related field
• At least 5 years of experience working in a multi-cultural environment, especially in international development cooperation, work experience in DF partner countries is an asset
• Proven knowledge of public health systems in resource-limited settings
• Proven experience in program and project management, budget management, monitoring & evaluation, and capacity building
• Proven experience in preparing proposals to get funding and in implementing donor-funded projects
• Strong communication (written and oral) and diplomatic skills, and experience in working in multicultural teams and in interacting with diverse partners
• Excellent computer skills with proficiency in Office 365 applications and commitment to digital transformation 
• Open-minded, collaborative, organized and result-driven manner with the needed attention to detail, ensuring that key deliverables are met on time
• Fluency in English and French (in spoken and written) and a good knowledge of Spanish; knowledge of Dutch is an important asset

Damien Foundation (DF) is a Belgian NGO active in the fight against leprosy, tuberculosis and other neglected poverty-related diseases, with health programs in 13 countries in Africa, Asia and Latin-America and a project in Belgium.

Within Damien Foundation, the Program Department’s mission is to ensure that the organization realizes its vision and makes the difference: to provide all people affected by leprosy or tuberculosis with equitable access to high-quality diagnosis, treatment, care and prevention, without facing huge costs or social repercussions.

You have a field experience in medical development cooperation ? You excel in leading, funding and monitoring overseas programs? You are well-organized, communicating with a broad range of audiences and conversant in the digital world? You drive change and you want to put your energy at the service of a long-established Belgian NGO in transformation? Join us!

As a Program Manager, your general mission is to elaborate the strategy, sustainably manage, monitor and evaluate the overseas programs and projects entrusted to you. You ensure that the DF mission is realized within the budgets constraints and allocated funds while meeting the required quality standards. You take an active role in shaping the evolution of our work and make us fit for the future.

As a Program Manager, you report to the Head of the Program Department. You are responsible for a program portfolio of several partnering countries. Your direct reports are the country representatives who manage local teams for the countries entrusted to you.

You work in close and mutual consultation with the medical advisors, your colleagues program managers and the country representatives in your team. You are an active member of the DF headquarters and engage in crosscutting tasks and contacts with the Damien Foundation network of volunteers.

Generic Key Responsibilities for a Program Manager

• You elaborate the program strategy and multi-year action plan for your programs* and you monitor their implementation (regular and complete reporting) to ensure that the strategic objectives are realized and quality standards are met.
• You elaborate the co-financing and subsidy program for your programs, you monitor, evaluate and report on its realization in order to ensure that funding objectives are met and to maintain a trustful relationship with funders (with a focus on the Belgian Directorate-General for Development Cooperation and Humanitarian Aid)
• You lead your reports and ensure the correct execution of the DF programs entrusted to you in order to ensure that the objectives are reached. This encompasses: analysis, planning, coordination, control and drafting of action plans, drafting and monitoring cooperation agreements, reporting, budget management, logistics, legal, contingency, people management & organization development…
• You plan, organize and conduct field visits in view of monitoring the local activities and realizations against the action plans and budgets agreed upon, and organize monitoring & evaluation visits for external reviewers
• You represent DF externally, you identify new collaboration and (institutional) funding opportunities and turn them into concrete applications and funding sources in order to increase DF impact
• When applicable, you take the lead on strategic topics on a transversal basis (eg. digitalisation, environment, DGD program, etc.) and move it forward
• You actively contribute to the realization of transformation processes of the Program department and contribute to a culture of openness, feedback, team collaboration, constant learning and improvement.

*Initial assignment will be to the programs in the Democratic Republic of Congo and Latin America. The portfolio may change over time.

REQUIREMENTS

Education

• Diploma in educational sciences, pedagogy/instructional design is an asset

Experience

• Experience/expertise in educational sciences, pedagogy/instructional design is mandatory
• MSF experience is an asset

Competencies

• Analytical skills and logical thinking
• Good team player
• Good communication skills
• Willing to work in an international, multidisciplinary and humanitarian environment

Languages

• Fluent in French and English

Médecins Sans Frontières (MSF) is an international humanitarian aid organization that provides assistance in more than 60 countries to populations in distress, to victims of natural or manmade disasters and to victims of armed conflicts, without discrimination and irrespective of origin, religion, creed or political affiliation.

MSF Operational Centre Brussels is looking for a:

HRIS WeDoo Learning Officer (m/f/x)

CONTEXT

Hr.net is the existing MSF OCB core HR tool. It’s the main tool for the management of international employees and HQ employees. Main features are employee, position, contract and payroll management.

Hr.net is not developed anymore by the vendor and the support is becoming inexistent. Its replacement by a new tool has been the subject of a market analysis. The selected solution is ODOO enterprise V15. An integrator has been selected, Niboo. The name of the new tool is WeDoo. The development of WeDoo is underway for several months. The go live date is foressen for end of May 2022. The Human Resources Information System (HRIS) WeDoo Learning Officer will be responsible for the WeDoo learning solutions.

RESPONSIBILITIES

• Identify and analyse WeDoo learning needs. This includes the understanding of “the philosophy” of the new tool.
• Define learning objectives and target group with the stakeholders
• Design, develop and implement WeDoo learning solutions (webinars, guidelines, face-to-face trainings, …) that will allow everyone to use WeDoo correctly and as easily as possible
• Identify and supervise course trainers, experts and facilitators
• Ensure pedagogical coherence between objectives and trainers’ methods
• Act as trainer, expert or facilitator if needed
• Monitor and evaluate outcome/income of WeDoo learning solutions  

CONDITIONS

• Expected starting date: March 2022
• Contract type: Fixed-Term contract 10 months (CDD), full-time (100%)
• Location: based in Brussels
• Salary according to MSF-OCB HQ grid – Hospital Insurance (DKV) – Pension Plan – 100% reimbursement for public transportation costs
• Adhere to the MSF principles and to our managerial values: Respect, Transparency, Integrity, Accountability, Trust and Empowerment
• Adhere to the MSF Behavioral Commitments

Deadline for applications: 10 February 2022 

How to apply?

Please, send your CV and cover letter to Recruit-HQ-HR@brussels.msf.org and mention “WeDoo Learning Officer” in the subject of your email.

Only shortlisted candidates will be contacted.

MSF values diversity and is committed to create an inclusive working environment. We welcome applications from all qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation.

The protection of your personal data is important to MSF. By submitting your application, you consent to MSF using your personal data. For more information, consult our privacy notice to job applicants.